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Frequently Asked Questions

Need some answers? We got you covered. Here are some frequently asked questions.
This is a service that allows you to reserve a phone model in advance before it becomes available in the market. 
 

To place a pre-order, simply select the phone model you wish to order on our website, choose any additional options, and complete the checkout process.

You’ll receive a confirmation email with your order details.

Delivery dates for pre-ordered phones vary depending on the release schedule. You will receive an estimated delivery date in your confirmation email. We will also send you updates if there are any changes. 
 
Yes, you can cancel or change your pre-order within a specific time frame before the phone is shipped. Please contact our customer service team as soon as possible to make any changes. 
 

Once your phone has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier’s website. 

Yes, pre-orders typically require full payment at the time of purchase. This ensures that your reservation is secured and helps us manage inventory. 
 
The price you see on our website is the price you’ll pay. Additional costs, such as shipping fees or taxes, will be clearly outlined during the checkout process. 
 

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Conditions générales d'utilisation

Forfait Mauritanie

  • Forfaits 5000 FCFA = 10 min entrants + 5 min sortants + 10 SMS
  • Forfaits 10 000 FCFA = 25 min entrants + 10 min sortants + 15 SMS
  • Forfaits 20 000 FCFA = 50 min entrants + 20 min sortants + 30 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait Gambie

  • Forfaits 5000 FCFA = 10 min entrants + 5 min sortants + 10 SMS
  • Forfaits 10 000 FCFA = 25 min entrants + 10 min sortants + 15 SMS
  • Forfaits 20 000 FCFA = 50 min entrants + 20 min sortants + 30 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait Maroc

  • Forfaits 5000 FCFA = 10 min entrants + 5 min sortants + 15 SMS
  • Forfaits 10 000 FCFA = 25 min entrants + 10 min sortants + 30 SMS
  • Forfaits 20 000 FCFA = 50 min entrants + 20 min sortants + 60 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait EAU & Arabie Saoudite

  • Forfaits 5000 FCFA = 10 min entrants + 10 min sortants + 15 SMS
  • Forfaits 10 000 FCFA = 20 min entrants + 25 min sortants + 30 SMS
  • Forfaits 20 000 FCFA = 40 min entrants + 60 min sortants + 60 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait Quatar

  • Forfaits 5000 FCFA = 15 min entrants + 15 min sortants + 15 SMS
  • Forfaits 10 000 FCFA = 35 min entrants + 35 min sortants +35 SMS
  • Forfaits 20 000 FCFA = 70 min entrants + 30 min sortants + 100 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait France/Italie

  • Forfaits 1000 FCFA = 60 min de réception d’appel + 1 Go d’Internet
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Pack available for Ivory coast, Cameroon, Senegal

  • 3 min at TZS 5000 (valid 24h)
  • 6 min at TZS 10000 (valid 7 days)
  • 10 min at TZS 15000 (valid 30 days)
  • 15 min at TZS 22000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 5000 (valid 7 days)
  • 18 min at TZS 10000 (valid 30 days)
  • 38 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for Egypt

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for India, China, Hong Kong, USA, Canada

  • 10 min at TZS 1000 (valid 24h)
  • 40 min at TZS 3000 (valid 24h)
  • 80 min at TZS 5000 (valid 7 days)
  • 180 min at TZS 10000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for Kenya, Rwanda, Ethiopia, Sudan

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 29000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Terms & Conditions

  • Customers should give their correct information only, by filling in and signing the device loan form.
  • Customer must pay initial deposit first before taking the mobile phone.
  • In case of failure to self-pay, TIGO will deduct the daily fee amount from your Tigopesa account.
  • Loan Repayment
    • You will be deducted from the amount you have skipped or due direct from your Tigopesa.
    • If payment is not made in time, the expected repayment will be deducted from your Tigopesa account.
    • You proceed with manual repayment through USSD Main menu *147*00# or Tigopesa App.
  • Upon an event of default, customer agree for any one or more of the following actions to be exercised:
    • Lock the device which will prevent from using any of the device functionality.
    • Require to immediately pay the outstanding unpaid amount financed.
    • A locked device can only be unlocked by paying the outstanding via Tigopesa app only.
  • For every repayment customer will receive his/her daily offer of MBs and if not, offer will be received.
  • The device will remain to be owned by HONORA TANZANIA PUBLIC LIMITED COMPANY unless the loan is completed.
  • You will be able to get another loan if you have completed your loan and your tenure for loan.
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