Customer care

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Call us

100

Whatsapp us

0714-100-100

Email us

customercare@35.181.169.223

Faqs

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Appeler tous les réseaux à des tarifs abordables

Profitez de nos offres voix adaptées à tous vos besoins de communication.

Des Forfaits voix & sms pour garder
le contact avec vos proches à petits prix

Choisissez l’offre qui vous convient le mieux !

Forfait appels

Tawfekh 500

500 FCFA

Forfait appels

Tawfekh 1000

1000 FCFA

Forfait appels

Tawfekh 2000

2000 FCFA

Forfait appels

Tawfekh 5000

5000 FCFA

Forfait appels

Bougna voix 500

500 FCFA

Forfait appels

Bougna voix 1000

1000 FCFA

Forfait appels

Bougna voix 5000

5000 FCFA

YAKO FA'AM ! recharge à partir de 500F et GAGNE!

Recharge ou active un forfait à partir de 500F et reçois immédiatement un cadeau ! Tu seras peut être l’heureux gagnant d’un gros lot

Encore plus de services

Découvrez les forfaits ILLIMAX tout inclus !

Découvrez les meilleurs forfaits Internet

Simplifiez vos transactions avec notre nouvelle application MyFree

Achetez vos forfaits, payez, envoyez et recevez de l’argent en toute simplicité et en toute sécurité avec notre application Mobile

Frequently Asked Questions

Need some answers? We got you covered. Here are some frequently asked questions.

It is a bundle that offers SMS only for daily/weekly and monthly uses.

It is easy, dial 14701# > Siku/wiki/mwezi>SMS bundles.

SMS bundles are for all Tigo pure prepaid customers. If you’re not sure whether you’re a pure prepaid or not, please call 100 Customer Service and you’ll find a solution there.  

SMS bundles enable you to enjoy unlimited SMS based on the validity of the bundle you have bought.  

You can buy SMS bundles as often as you want based on your preference. 

Forfait Mauritanie

Forfait Gambie

Forfait Maroc

Forfait EAU & Arabie Saoudite

Forfait Quatar

Forfait France/Italie

Pack available for Ivory coast, Cameroon, Senegal

Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

Pack available for Egypt

Pack available for India, China, Hong Kong, USA, Canada

Pack available for Kenya, Rwanda, Ethiopia, Sudan

Terms & Conditions

  • Customers should give their correct information only, by filling in and signing the device loan form.
  • Customer must pay initial deposit first before taking the mobile phone.
  • In case of failure to self-pay, TIGO will deduct the daily fee amount from your Tigopesa account.
  • Loan Repayment
    • You will be deducted from the amount you have skipped or due direct from your Tigopesa.
    • If payment is not made in time, the expected repayment will be deducted from your Tigopesa account.
    • You proceed with manual repayment through USSD Main menu *147*00# or Tigopesa App.
  • Upon an event of default, customer agree for any one or more of the following actions to be exercised:
    • Lock the device which will prevent from using any of the device functionality.
    • Require to immediately pay the outstanding unpaid amount financed.
    • A locked device can only be unlocked by paying the outstanding via Tigopesa app only.
  • For every repayment customer will receive his/her daily offer of MBs and if not, offer will be received.
  • The device will remain to be owned by HONORA TANZANIA PUBLIC LIMITED COMPANY unless the loan is completed.
  • You will be able to get another loan if you have completed your loan and your tenure for loan.

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