Customer care

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100

Whatsapp us

0714-100-100

Email us

customercare@35.181.169.223

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Frequently Asked Questions

Need some answers? We got you covered. Here are some frequently asked questions.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.

Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

  • You can call the Customer Care Agent by dialing 100. Tigo Pesa agent will confirm if your transaction has been successful or not and assist immediately.
  • Or you can do a self-reversal by Dial 150 *150*01#
    • Choose option 6, Self-Care (My Account)
    • Select Number 1, Transaction Reversal
    • Choose the transaction you want to reverse from a list by selecting a number.
    • Input your Tigo Pesa PIN to confirm.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

Forfait Mauritanie

Forfait Gambie

Forfait Maroc

Forfait EAU & Arabie Saoudite

Forfait Quatar

Forfait France/Italie

Pack available for Ivory coast, Cameroon, Senegal

Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

Pack available for Egypt

Pack available for India, China, Hong Kong, USA, Canada

Pack available for Kenya, Rwanda, Ethiopia, Sudan

Terms & Conditions

  • Customers should give their correct information only, by filling in and signing the device loan form.
  • Customer must pay initial deposit first before taking the mobile phone.
  • In case of failure to self-pay, TIGO will deduct the daily fee amount from your Tigopesa account.
  • Loan Repayment
    • You will be deducted from the amount you have skipped or due direct from your Tigopesa.
    • If payment is not made in time, the expected repayment will be deducted from your Tigopesa account.
    • You proceed with manual repayment through USSD Main menu *147*00# or Tigopesa App.
  • Upon an event of default, customer agree for any one or more of the following actions to be exercised:
    • Lock the device which will prevent from using any of the device functionality.
    • Require to immediately pay the outstanding unpaid amount financed.
    • A locked device can only be unlocked by paying the outstanding via Tigopesa app only.
  • For every repayment customer will receive his/her daily offer of MBs and if not, offer will be received.
  • The device will remain to be owned by HONORA TANZANIA PUBLIC LIMITED COMPANY unless the loan is completed.
  • You will be able to get another loan if you have completed your loan and your tenure for loan.

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