Customer care

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Call us

100

Whatsapp us

0714-100-100

Email us

customercare@35.181.169.223

Faqs

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Internet en illimité à la Vitesse de la Fibre pour une maison toujours connectée

Best of both worlds

With lightning-fast speeds, seamless streaming, and reliable connectivity, you can work, play, and stream without interruption. Upgrade today and power your home with the best in fiber technology!

Fiber Home

STARTING

FROM 70,000 TZS

4G/5G Home

STARTING

FROM 70,000 TZS

La Fibre

Regarder un film ou une série, passer vos appels en visio, télécharger vos fichiers, jouer en réseau. Tous vos usages à toute vitesse, en même temps et sans interruption

La Fibre pour la maison

SUNU Fibre 20 Mbps

14 900 FCFA

La Fibre pour la maison

SUNU Fibre 40 Mbps

20 000 FCFA

La Fibre pour la maison

SUNU Fibre 60 Mbps

25 900 FCFA

La Fibre pour la maison

SUNU Fibre 60 Mbps

33 000 FCFA

Pour votre éligibilité ou souscrire, contactez nous au 76 676 01 01 ou rendez-vous dans toutes nos agences

Encore plus de services

Découvrez notre catalogue de téléphone

Découvrez les forfaits ILLIMAX tout inclus !

Découvrez les meilleurs forfaits Internet

Nos divertissements et services

Rejoins-nous sans changer de numéro

Vous pouvez désormais rejoindre notre réseau en conservant votre numéro (préfixe inclus) grâce à la portabilité. C’est gratuit !

Frequently Asked Questions

Need some answers? We got you covered. Here are some frequently asked questions.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.

Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

  • You can call the Customer Care Agent by dialing 100. Tigo Pesa agent will confirm if your transaction has been successful or not and assist immediately.
  • Or you can do a self-reversal by Dial 150 *150*01#
    • Choose option 6, Self-Care (My Account)
    • Select Number 1, Transaction Reversal
    • Choose the transaction you want to reverse from a list by selecting a number.
    • Input your Tigo Pesa PIN to confirm.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

Airtime Purchase transactions will not be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

Tigo Pesa MasterCard is a virtual card directly linked to your Tigo Pesa wallet; with Tigo Pesa Mastercard you can pay for goods and services to international online merchants where Mastercard payment is accepted.
Tigo Pesa MasterCard has a 16-digit card number, an expiry date and a security code named as a CVV.

FOIRE AUX QUESTIONS

Vous avez des questions ? Nous sommes là pour vous aider.

Il s’agit d’une technologie innovante qui permet le transfert de données sur des grandes distances à une vitesse inégalée.

Avec la fibre, vous avez une connexion plus stable et en plus vous bénéficiez de l’illimité

Vous pouvez souscrire via ces 3 canaux

  • notre site internet
    notre équipe de vente joignable au 76 676 01 01
    en agence

Vous n’avez pas besoin de lignes téléphonique ni pour la fibre maison ni pour la fibre professionnelle

Nous avons un planning de déploiement de la fibre partout au Sénégal et votre zone sera fibrée dans les meilleurs délais. Vous pouvez également nous faire part de votre besoin en appelant au 766760101.

Forfait Mauritanie

Forfait Gambie

Forfait Maroc

Forfait EAU & Arabie Saoudite

Forfait Quatar

Forfait France/Italie

Pack available for Ivory coast, Cameroon, Senegal

Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

Pack available for Egypt

Pack available for India, China, Hong Kong, USA, Canada

Pack available for Kenya, Rwanda, Ethiopia, Sudan

Terms & Conditions

  • Customers should give their correct information only, by filling in and signing the device loan form.
  • Customer must pay initial deposit first before taking the mobile phone.
  • In case of failure to self-pay, TIGO will deduct the daily fee amount from your Tigopesa account.
  • Loan Repayment
    • You will be deducted from the amount you have skipped or due direct from your Tigopesa.
    • If payment is not made in time, the expected repayment will be deducted from your Tigopesa account.
    • You proceed with manual repayment through USSD Main menu *147*00# or Tigopesa App.
  • Upon an event of default, customer agree for any one or more of the following actions to be exercised:
    • Lock the device which will prevent from using any of the device functionality.
    • Require to immediately pay the outstanding unpaid amount financed.
    • A locked device can only be unlocked by paying the outstanding via Tigopesa app only.
  • For every repayment customer will receive his/her daily offer of MBs and if not, offer will be received.
  • The device will remain to be owned by HONORA TANZANIA PUBLIC LIMITED COMPANY unless the loan is completed.
  • You will be able to get another loan if you have completed your loan and your tenure for loan.

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